Photo by Medhat Dawoud on Unsplash

Apple may have just lost the messenger wars! And enterprise along with it.

By not taking the opportunity during Covid-19 lockdown to merge iMessage & Facetime into one powerful communication app and making it cross platform, Apple may have missed out on its biggest opportunity to beat Whatsapp, Zoom and Microsoft Teams.

6 Principles for Customer Service: What Made Apple and Amazon a Trillion Dollar Company

If I have to pin point a single factor that made Amazon and Apple a Trillion Dollar company its their impeccable, great to a fault 'customer service'! Many companies have great products, however not all of them are great at customer service, which is why they wont succeed in the long run.

BharatChain – Imagining a Pan-India Blockchain Network for Government

Background Note The post below is the original write-up, parts of which were published in The Economic Times here and here. The concept of 'BharatChain' was first mentioned in a series of tweets on 20th June 2017 Tweet 1, Tweet 2, and Tweet 3. This writeup aims to create a case for establishing a country-wide … Continue reading BharatChain – Imagining a Pan-India Blockchain Network for Government